Shipping policy
Everything at Fellora ships free across Australia — no minimum spend and no surprise charges at checkout. The price on the product page is the price you pay.
Delivery times
Estimated delivery: 7–10 business days.
That window starts from the moment you place your order and includes the 1–2 business days we need to pack and dispatch it. Business days are Monday to Friday and exclude public holidays. Orders placed on a weekend or public holiday begin processing the next business day.
Order confirmation and tracking
You'll receive an order confirmation by email as soon as your payment goes through. Once your parcel leaves our warehouse we'll send a second email with your tracking number so you can follow it the whole way.
If tracking hasn't updated for a few days it's usually moving between carriers rather than lost. If it's been more than 10 business days since dispatch, email us and we'll chase it up for you.
Where we ship
We ship Australia-wide, including regional and remote addresses. Deliveries to very remote areas can occasionally sit at the longer end of the 7–10 business day window.
Please give us a street address where someone can receive the parcel, as some larger items can't be delivered to PO boxes or parcel lockers.
Orders with several items
If you order more than one product, your items may arrive in separate parcels and on different days. This is normal, and you're never charged extra for it.
Incorrect or incomplete addresses
Please double-check your delivery address before completing checkout. If you spot a mistake, email us straight away — we can usually correct it before dispatch. Once a parcel has shipped we can't change the address, and parcels returned to us because of an incorrect address may need to be reshipped.
Damaged, delayed or missing parcels
If your order arrives damaged, or doesn't arrive at all, contact us and we'll make it right. Please get in touch within 30 days of the expected delivery date so we can lodge an enquiry with the carrier while that's still possible. Photos of the damage to both the parcel and the item help us sort it out faster.
Returns
For anything to do with returns, exchanges or refunds, please see our Refund Policy.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
Contact us
Questions about a delivery? Email fellora.shopde@gmail.com and we'll come back to you within 1–2 business days. Please include your order number so we can find you quickly.